We aim for every client to be satisfied with our work. This policy explains when refunds apply to engagements with QuickCode Solutions LTD.
1. Custom services
Web engineering, AI automation, and CRM projects are custom, time-based services. Deposits and milestone payments cover work already completed and are non-refundable once the corresponding work has started.
If we have not yet started the work covered by a payment, you may request a full refund of that specific payment within 14 days.
2. Milestone disputes
If a delivered milestone does not meet the agreed acceptance criteria in the SOW, we will fix or rework it at no extra cost. If we cannot resolve the issue within a reasonable time, you may receive a partial refund for that milestone.
3. Subscriptions and retainers
Monthly retainers and subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period. We do not pro-rate refunds for partial months.
4. Third-party costs
Fees paid on your behalf to third parties (hosting, domains, SaaS, API credits, ads) follow the refund terms of that provider and are not refundable by us.
5. How to request a refund
Email info@quickcode.store with your invoice number and the reason for the request. We respond within 5 business days and process approved refunds within 14 days to the original payment method.